Refund policy

This is a digital download available directly after purchase. Due to the nature of a digital product, it can’t be exchanged or returned after purchase. Please read the product descriptions before purchasing or ask as many questions as you require. We do not provide refunds due to a change of mind, cancellation of an event, going with another vendor, or if you're not satisfied with a third-party service (such as your printer).

You can always contact us for any return/refund questions at danielle@makemedigital.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
This is a digital download available directly after purchase. Due to the nature of a digital product, it can’t be exchanged or returned after purchase. Please read the product descriptions before purchasing or ask as many questions as you require. We do not provide refunds due to a change of mind, cancellation of an event, going with another vendor, or if you're not satisfied with a third-party service (such as your printer). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges are accepted at this time due to the nature of digital downloads.

European Union 14-day cooling off period
PLEASE NOTE: this does not apply to DIGITAL DOWNLOADS.

Refunds
We will notify you once we’ve received and inspected your request for a refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at danielle@makemedigital.shop.